Terms of use for UniWork, UniOffice and UniChat

Who we are and what this covers

UniWork, UniOffice and UniChat are operated by Unicom Technology Solutions Company Limited (enterprise code 0110397654, registered office: 4th Floor, No. 39 HDI Homes, Lane 29 Mac Thai Tong, Trung Hoa Ward, Cau Giay District, Hanoi, Vietnam), "we". Contact: contact@unicomhub.com.

The service is for people aged 18 or over, for their work. If you create or administer an organization, you agree on its behalf and confirm you have the authority to do so. When your organization has a separate contract with us, that contract prevails where it differs from these terms.

Your account

Use accurate details when you sign up, keep your password and two-factor codes to yourself, and tell us straight away if you think someone else is using your account. You are responsible for what happens in your account.

You can see and revoke each device that is signed in, and delete your account at any time — in the UniChat app under Settings → Delete account, or on the web under Settings → Security → Delete account. The privacy policy says which data is erased and which stays with the organization.

Organizations, workspaces and content

What you put in a workspace — messages, files, tasks, documents, meetings — belongs to the organization that owns the workspace. The organization's owners and admins decide who joins, can see content within their permissions, and can remove you from the organization.

You keep your rights in your content. You let us store, copy, transmit and process it only as far as needed to provide, protect and troubleshoot the service for you and your organization, as the privacy policy describes. You confirm that you have the right to put that content in the service.

Zero tolerance for objectionable content and abuse

We do not tolerate objectionable content or users who abuse others. You may not use the service to create, send or share:

1. Content that breaks the law of Vietnam or of the place where you use the service.
2. Harassment, bullying, threats, or incitement to violence against anyone.
3. Hateful or discriminatory content based on race, ethnicity, religion, gender, sexual orientation, disability or a similar trait.
4. Sexually explicit content; any content that abuses or sexualizes children.
5. Content that encourages self-harm or suicide.
6. Spam, scams, malware, or impersonation of another person or organization.
7. Content that infringes someone else's intellectual property, trade secrets or personal data.

Reporting, blocking and how we act

In UniChat, report a message or a person by long-pressing the message and choosing Report, or from the conversation's details; you can block that person too. Your organization's owners and admins see the report and act on it within the organization.

We also receive every report made in the apps, and you can report content or a user to us directly at contact@unicomhub.com. We review every report within 24 hours. When the content breaks these terms, we remove it from the conversation, have the organization deactivate the account that posted it, and suspend the organization — after which no one in it can see the content — if that is not done or the breach is serious.

AI features

AI features produce answers, summaries and content that can be wrong or incomplete. Check the result before you rely on it or share it. AI runs only when a member asks; content goes to the AI model provider as the privacy policy describes, and it is not used to train AI models.

Using the service properly

You may not try to get around access or security controls, reach another organization's data, overload or disrupt the service, or bulk-collect data with automated tools other than the APIs and connections we publish. You may not reverse-engineer the software except where the law allows it.

Software and brands

The UniWork, UniOffice and UniChat software, interfaces and brands are ours. While you use the service, we grant you a personal, non-exclusive, non-transferable, revocable license to use the apps under these terms. Open-source components shipped with them are under their own licenses (listed in the UniChat app under Settings → Privacy & legal → Open-source licenses).

Suspension and termination

We may remove content, and suspend or terminate an account or organization that breaks these terms or puts other users or the service at risk, and we will tell you when the law and the circumstances allow. You can stop using the service and delete your account at any time.

How the service is provided

We work to keep the service stable and secure, but it can be interrupted for maintenance or by incidents, and features can change. To the extent the law allows, the service is provided as is, and we are not liable for indirect damage or lost profits arising from its use. Nothing here limits rights you have under consumer protection law that cannot be limited.

Apps from the App Store or Google Play

This agreement is between you and us, not Apple or Google. We, not Apple or Google, are responsible for the UniChat app, its maintenance and support, and any claim about it, including product liability, legal compliance and third-party intellectual property claims. Apple has no obligation to maintain or support the app; if it fails to conform to any applicable warranty, you may notify Apple for a refund of its purchase price (if any), and Apple has no other warranty obligation. You confirm that you are not in a country under a United States embargo and are not on a United States government list of restricted parties. You must also follow the app store's terms. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Governing law

These terms are governed by the law of Vietnam. A dispute is first settled by negotiation; failing that, it goes to the competent court in Hanoi, unless the law gives you the right to choose another forum.

Changes to these terms

When these terms change, we update this page and the effective date under its title; important changes are announced in the app or by email before they apply. Continuing to use the service after the effective date means you accept the new terms.